Returns & exchanges
Return and Refund Policy
We want every Wig Bangladesh order to arrive as expected. This guide explains eligibility, timelines, fees, shipping responsibilities and the steps required for a smooth return or exchange.
Last updated: August 1, 2026
Start here
Policy at a glance
Eligible stock and custom products may be returned or exchanged when postmarked within 60 days of the ship date shown on the invoice. Every item must pass inspection before a refund or exchange is approved.
| Order type | Days allowed | Restocking fee | Return shipping |
|---|---|---|---|
| Stock product Returned within days 0–30 | 60 days | $0 | Paid by customer |
| Stock product Returned within days 31–60 | 60 days | $15 | Paid by customer |
| Custom order | 60 days | $0 | Paid by customer |
Condition requirements
Is your item eligible?
Hair products are sensitive to wear, scent, moisture and alteration. We can accept a return only when the item remains in original factory condition and can be safely inspected and handled.
Required for approval
- Original packaging is included.
- All labels and tags remain attached.
- The product is unworn and odor-free.
- The hair has not been cut, washed or styled.
- No chemical treatment, colouring or bleaching has been applied.
- The original invoice or a clear order reference is enclosed.
- The parcel is postmarked within 60 days of the invoice ship date.
Not eligible
- Items marked Final Sale.
- Hair or lace that has been cut, trimmed or altered.
- Products that have been worn, washed or chemically treated.
- Items exposed to perfume, smoke or other noticeable odors.
- Missing tags, labels, packaging or identifying information.
- Returns sent after the permitted timeframe.
- Products damaged through improper handling or packing.
Trying on a hair system can change its condition. Please keep the protective materials in place and avoid adhesive, tape, styling products, heat tools or cutting until you are certain the product is suitable. A custom specification does not remove the condition requirements listed above.
Simple and traceable
How to request a return or exchange
Following these steps helps our team identify your parcel, inspect it quickly and apply the correct resolution.
- 1
Review eligibility
Confirm that the item meets every condition requirement and that the 60-day period has not expired.
- 2
Contact Wig Bangladesh
Use our contact page and provide your order number, item name, requested resolution and a short explanation. Photos may help us guide you before shipment.
- 3
Complete the request information
Fill out the Exchange Request Form included with your shipment when available. If the form is missing, include a written note with your name, order number and instructions.
- 4
Pack the product securely
Place the item, original packaging, attached labels and invoice inside the original shipping box or another protective box. Seal the parcel carefully.
- 5
Ship with tracking
Return shipping is paid by the customer. Use a trackable service and keep the receipt until inspection and processing are complete.
Costs and responsibility
Fees, shipping and exchanges
Customers are responsible for return shipping costs. For an exchange, shipping of the replacement order is also paid by the customer. Original delivery charges are not listed as refundable under this policy unless Wig Bangladesh confirms otherwise for a specific order.
Stock products returned during days 31–60 are subject to a $15 restocking fee. No restocking fee is listed for eligible stock products returned during days 0–30 or for eligible custom orders returned within the stated period.
Uneven exchanges
If the replacement costs more, the additional balance must be paid before the exchange is completed. If the replacement costs less, the remaining eligible balance is refunded to the original payment method after processing.
PayPal orders
For an exchange requiring an additional payment, include another approved payment method as instructed by our team. Do not place cash or sensitive card details inside the parcel.
| Cost or situation | Responsibility | What to expect |
|---|---|---|
| Return parcel shipping | Customer | Use a trackable service and retain the receipt. |
| Replacement shipping after exchange | Customer | Payment is required before the replacement is dispatched. |
| Higher-priced replacement | Customer | The difference must be paid before processing. |
| Lower-priced replacement | Wig Bangladesh | The eligible difference is returned to the original payment method. |
| Ineligible item sent back | Customer | The item is returned without refund or exchange. |
After delivery to us
Inspection and refund timing
Parcel received
Your tracking confirms delivery to the instructed return destination.
Condition checked
Our team verifies the item, packaging, tags, invoice, return date and requested resolution.
Decision communicated
We confirm approval, request clarification or explain why the item does not meet the policy.
Refund or exchange processed
Approved refunds are returned through the original payment method. Please allow 1–2 billing cycles for the credit to appear.
Items received in an ineligible condition will be returned to the customer at the customer’s cost, without a refund or exchange. Bank and payment-provider posting times are outside our control, so an approved credit may not appear immediately on your statement.
Availability
Backordered and out-of-stock items
If an item is temporarily unavailable, “BACKORDERED” may appear under Shipping Status on the invoice. The account will not be charged for that item until it ships. If you prefer not to wait, contact us to request cancellation or assistance selecting another product.
Before sending anything
Contacting us first is strongly recommended, especially for custom products, international shipments or an exchange. Our team can confirm the correct return destination and the information that should accompany your parcel.
Contact Wig BangladeshCommon questions
Return policy FAQ
Can I return a wig after cutting the lace or hair?
No. Cutting lace, trimming hair or making another alteration changes the factory condition and makes the product ineligible.
How is the 60-day period calculated?
The parcel must be postmarked within 60 days of the ship date printed on the invoice. Keep your shipping receipt as proof of the date.
Who pays for return and exchange shipping?
The customer pays return shipping. When an exchange is requested, the customer also pays shipping for the replacement order.
When will my refund appear?
After the return is received, inspected and approved, the refund is submitted to the original payment method. Allow 1–2 billing cycles for posting.
What happens if my return is rejected?
An item that does not meet eligibility requirements is sent back at the customer’s cost, without a refund or exchange.